Return & Exchange Policy

All merchandise shipped from Milan Tobacconists is inspected prior to shipping and leaves in optimum condition. However, in the event that you have an issue with the quality of an item or it does not meet your expectations, we must be notified of your dissatisfaction within 3 days of merchandise receipt, at which time we will issue a return authorization number. Notable exceptions are tinned pipe tobacco, which we will accept for return under very limited conditions, and bulk/loose pipe tobacco, which is not packaged in tamper-proof containers thereby making it non-returnable.

We also will accept returns on merchandise damaged during shipping. Save both the original shipping carton and packing material and contact us for a return authorization number. We will either issue a refund or send a replacement for the damaged item. In all cases, the return authorization number should be clearly marked on the package next to the address label. We are not responsible for merchandise returned without a return authorization number, and the package may be refused.

If you wish to exchange an item, please note that customers are responsible for all return shipping charges and new shipping charges, including tax if applicable. Please allow 5 business days after our receipt for your exchange to be processed and shipped to you.

Special Orders: Special order items (items that we do not sell in our store or online) will be charged a 15% restocking fee.

Refunds
We will send an email to you confirming that we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 1-3 business days of our receiving your return. Typically, it takes up to 5 business days for the credit to appear on your account. If the item you're returning was a gift, please note that the refund will be issued to the gift buyer.

Shipping and handling charges are nonrefundable unless the return is a result of our error. If you return any items from an order that received Free Shipping, the original shipping cost associated with the returned item or items will be deducted from the refund amount. If you return only one item from a multiple item shipment, you will be reimbursed only for the shipping fee of the item you have returned.

If you have any questions regarding the above policies or your shipment, please email our customer care department at customercare@milantobacco.com or call us toll free at 877.70MILAN.