Shipping Policy

Orders are shipped via UPS or United States Postal Service (USPS), and the rates are automatically calculated based on the weight of your order and the chosen method of shipping at the point of checkout. Please note, however, that due to heightened restrictions imposed by UPS, Milan Tobacconists will ship orders containing tobacco products by USPS regardless of the shipping options displayed at the point of checkout. UPS may be selected as the shipper of choice if your order contains ONLY non-tobacco products.

Regulations in CA, HI, ME, SD, UT, WA, and WI prohibit retailers from shipping pipe tobacco and cigars to these states. We are permitted to ship non-tobacco products however.

We also offer free shipping, but some restrictions do apply -> click here to learn more about our free shipping offer.

Milan Tobacconists only ships to customers 21 years or older and by shopping with us you are confirming that you are of legal age to purchase tobacco products. Our policy with first-time customers is to ship the initial order to the credit card holder's billing address as verified by the credit card company.

The following shipping methods are available to our customers:

Via UPS Inside the United States

  • Ground
  • 3 Day Select
  • 2nd Day Air
  • Next Day Air
  • Next Day Air Saver

Via USPS Inside the United States

  • Ground Advantage
  • Priority Mail
  • Priority Mail Express


Total delivery time for orders arriving via UPS or USPS is based on order processing time plus shipping time. In stock orders placed Monday through Friday (excluding holidays) before 2:00 p.m. Eastern Time will be shipped the same day. In stock orders placed after 2:00 p.m. Eastern Time will be shipped on the next business day. Shipping time is based on the shipping service level option you select, and it is not guaranteed except when guaranteed by the carrier.

When your order has been shipped, you will receive an email shipping confirmation containing a tracking number or delivery confirmation number. Depending on your location within the United States and the day and time the order is placed:
 
Via UPS:

  • Ground may take as few as 2 business days or as many as 10 depending upon your location.
  • 3 Day Select typically takes 3 business days.
  • 2nd Day Air typically takes 2 business days.
  • Next Day Air and Next Day Air Saver typically take 1 business day.

Via USPS:

  • Ground Advantage may take as few as 2 business days or as many as 6 depending upon your location.
  • Priority Mail typically takes 2 to 3 business days.
  • Priority Mail Express typically takes 1 business day.


Milan Tobacconists ships orders to customers with APO/FPO addresses via the United States Postal Service (USPS). We do not otherwise ship outside the United States and its Territories.